Terms and Conditions

1. Invoicing and Payment Terms

• All payments must be made strictly against an invoice issued by the Company.
• Invoices are payable within the timeline specified (typically Net 15 or Net 30 days unless mutually agreed).
• Payments must be made in the currency mentioned in the invoice. Any deviation must be pre-approved in writing.
• If a purchase order (PO) is required by the client, the client must issue it before invoice processing.
• Part payments or staggered milestone payments are considered accepted only when explicitly agreed in writing.

2. Accepted Modes of International Payment

We accept the following modes of payment from international clients:

• SWIFT / International Wire Transfer
• Bank-to-bank transfer using IBAN (if applicable)
• International payment gateways (additional processing charges may apply)
• TransferWise / Wise, PayPal, or other approved platforms (processing fee borne by the client)
• Any additional bank charges, intermediary bank deductions, gateway service charges, FX markups, or remittance fees must be fully borne by the client.

3. Currency Conversion and Bank Charges

• All invoices must be settled at the net amount, ensuring the full invoiced value is received by us.
• Any bank charges, FX conversion differences, intermediary deductions, remittance fees, or cross-border charges are strictly the responsibility of the client.
• The Company reserves the right to request additional payment if the received amount is lower than the invoiced amount due to deductions.

4. Late Payments

Payments not received within the due date may be subject to:

• Suspension of ongoing work, and
• Interest charges as per the rate specified in the contract or at 1.5 percent per month on the outstanding amount.
• Work will resume after full payment is received.

5. Refund and Cancellation Policy

Payments made for consulting, advisory, analytics, optimization modelling, or software development services are generally non-refundable.

Any cancellation must be communicated in writing and will be handled according to:

• Milestones completed,
• Effort spent,
• Costs incurred, and
• Specific terms mentioned in the signed contract.
• Refunds, if approved, will be processed within 30 business days, and any international transfer charges will be deducted from the refund amount.

6. Taxes and Compliance

• The client is responsible for all withholding taxes, VAT, GST equivalents, or any local taxes applicable in their country.
• If any withholding is applied, the client must provide the corresponding Tax Deduction Certificate for compliance.
• All Indian taxes applicable to the Company (such as GST, if applicable) will be included in the invoice.

7. Deliverables and Service Timelines

• Deliverables, timelines, and service scope will be defined in the proposal or Statement of Work (SOW).
• Any delay in payment may affect project timelines.
• Work starts only after the agreed advance or first milestone payment is received.

8. Dispute Resolution

• In case of any dispute regarding payments, invoices, or deliverables, both parties agree to attempt resolution through discussion and written communication.
• If unresolved, disputes will be governed by and interpreted under the laws of India, with exclusive jurisdiction of courts in Bangalore, Karnataka, unless mutually agreed otherwise.

9. Confidentiality

All payment information, invoices, commercial terms, and financial details shared between both parties will be treated as confidential. Neither party shall disclose such information unless required by law.

10. Amendments

The Company reserves the right to update or modify these Terms and Conditions at any time. The version applicable will be the one that was active on the date the payment was initiated.

11. Contact Information

For payment-related queries or clarifications, please contact:

DecisionOpt Consulting Private Limited

Email: contact@decisionopt.com

Phone: +91-9769586260

Billing Address: 2nd Floor, Surya Office Spaces, Nallurahalli Main Rd, Whitefield, Bengaluru, Karnataka-560066